Hi, I'm Joan
Data Analyst with a strong background in Customer Experience (CX). I'm passionate about using analytical skills to dive deep into data and uncover actionable insights.
JC

About

I'm Joan Chukwuemeka, a Microsoft Certified Data & Business Intelligence (BI) Analyst, passionate about helping businesses uncover actionable insights from data that drives growth and success for organizations, while ensuring long-term customer satisfaction and loyalty. From data sourcing to delivering actionable insights, I can provide value that not only meets, but exceeds expectations, ensuring a lasting impact on business operations, because behind every data point is a person, a problem, and a potential solution.

Skills

Microsoft Excel
SQL
Power BI
Microsoft Office 365
Data Analysis
Data Visualization
Customer Experience
Business Intelligence
Data Storytelling
ETL Processes
Statistical Analysis
Voice of Customer (VoC) Analytics
SQL Server Reporting Services (SSRS)
My Projects

Here's what I've been working on

AgriFinance Hackathon

AgriFinance Hackathon

Collaborated in the CodeStorm Elite Team during the Data Community Africa HACKATHON to deliver data insights that will enhance access to Finance for Young Agripreneurs. Developed comprehensive analysis and recommendations for agricultural financing solutions.

Power BI
Team Collaboration
Agricultural Analytics
Finance Analysis
Hackathon
Data Insights
US Superstore Sales Performance

US Superstore Sales Performance

Conducted an Exploratory Data Analysis (EDA) on product performance data to uncover underperforming areas across Regions, market segments, and product categories. The goal was to identify weak areas and provide data-driven recommendations to improve sales, increase profit, and enhance regional strategies.

Power BI
Exploratory Data Analysis
Sales Analytics
Regional Analysis
Performance Metrics
Business Intelligence
Digital Marketing Campaign Analysis

Digital Marketing Campaign Analysis

Used Power BI to analyze marketing campaign performance metrics of a fashion brand, and built interactive dashboard that provides insights into the effectiveness of each campaign and identifies opportunities for optimization.

Power BI
Marketing Analytics
Campaign Analysis
Data Visualization
Performance Metrics
Business Intelligence
Customer Retention Analysis

Customer Retention Analysis

Analyzed a telecom's customer demographics data and developed a Power BI dashboard that shows customers at risk of churn, with actionable insights to enhance customer retention rates and reduce customer turnover.

Power BI
SQL
Data Analysis
Customer Analytics
Dashboard Design
Data Visualization
Gender Balance in C-Suite

Gender Balance in C-Suite

Analysis of employees' hiring records and performance using Power BI, with the aim of providing insights that will help achieve gender balance in the Executive Suite for organizations focused on diversity and inclusion.

Power BI
HR Analytics
Diversity & Inclusion
Performance Analysis
Data Visualization
Executive Analytics
Call Center Trends Analysis

Call Center Trends Analysis

Analyzed a telecom's call records and customer ratings for 3 months and developed a Power BI dashboard that shows customer and agent behavior, thereby uncovering call center trends that drive data-driven decision making.

Power BI
Data Analysis
Call Center Analytics
Customer Behavior
Performance Metrics
Business Intelligence
Maven Marketing Campaign Analysis

Maven Marketing Campaign Analysis

Performed exploratory data analysis and visualization on Microsoft Excel, providing insights into customer demographics and product performance across different campaign channels, enabling Maven marketing to make profitable data-driven decisions.

Microsoft Excel
Exploratory Data Analysis
Marketing Analytics
Customer Demographics
Product Performance
Data Visualization
FIFA 21 Data Cleaning

FIFA 21 Data Cleaning

Carried out comprehensive cleaning of messy FIFA 2021 data using SQL Data Query Language (SELECT), Data Definition Languages (DDL) like ALTER, and Data Manipulation Languages (DML) such as INSERT, UPDATE & DELETE, to make it fit for further analysis.

SQL
Data Cleaning
Data Definition Language
Data Manipulation Language
Database Management
Data Quality
Achievements

Professional Achievements

  • M

    Microsoft Certified: Power BI Data Analyst Associate

    Microsoft Learn

    Achieved Microsoft's official certification for Power BI Data Analysts, demonstrating proficiency in preparing data, modeling data, visualizing data, analyzing data, and deploying and maintaining deliverables.
  • D

    DataCamp Data Analyst Associate Certificate

    DataCamp

    Completed comprehensive data analyst training covering statistical analysis, data manipulation, visualization, and communication of data insights using various tools and programming languages.
Contact

Get in Touch

Want to chat? Just send me a message on LinkedIn and I'll respond as soon as I can.